Cloud Telephony in Bolton
A hosted cloud telephony solution that puts you in control — call, message and collaborate from anywhere, on any device.
What is different about cloud telephony in Bolton
Most Bolton firms we move to cloud telephony are not replacing one phone system, they are replacing three: an office switchboard, something older in a second unit, and a couple of lines in a warehouse that nobody can quite account for. Putting them on one platform means an internal call between Bolton, Bury and Westhoughton stops being an outside call, and a customer ringing the main number can be transferred to the right site instead of being given another number to try.
The warehouse half needs specifying differently from the office half, and that is where these projects usually go wrong. A desk phone is no use to somebody on a pick face — they need a handset that is audible over machinery and survives being dropped, and coverage that reaches the far aisles. It is the same platform and the same dial plan, but the hardware and the survey behind it are not the same job.
Who you would be dealing with
Rich Williams covers Bolton and Bury, Horwich, Westhoughton — so cloud telephony here is arranged by somebody you can meet rather than an account team you never see.
Questions we get asked in Bolton
- We have phones in the office and phones in the warehouse. Can they be one system?
- Yes, and that is usually the main gain — internal calls between sites become free extension dialling and a customer can be transferred rather than redirected. The important part is not treating them identically: the warehouse needs handsets audible over machinery and wireless coverage that actually reaches the aisles, which is survey work rather than a licence choice.
- What happens to our existing Bolton numbers if we move?
- They port across and keep ringing exactly as before, including numbers on your signage, vehicles and Google listing. It is worth telling us about every number rather than just the main one, because the forgotten fax or alarm line is the one that causes trouble on switchover day rather than the number everybody knows.
Ready to Move to the Cloud?
Tell us how many people need a phone, how your calls come in and what you are connected with today, and we will tell you which platform fits and what moving involves.
Request a quote