Telecoms and IT for Car Dealerships
Phone systems, cabling, connectivity and support for UK car dealerships — across the showroom, the workshop and the forecourt.
Talk to us about car dealershipsDealerships take a lot of their business over the phone. Sales enquiries, service bookings, parts and finance questions all arrive the same way, and the reasons calls go badly are usually dull rather than dramatic: a system that will not hand a caller from reception through to aftersales, one number that everything lands on, or sales staff who spend most of the day away from a desk. Those are design problems, and they are fixable.
A dealership site is not a single open-plan office. Showroom, workshop, parts and admin are different environments with different demands, and any satellite premises add another set again. Where the cabling went in when the building did, it may no longer reach the places the work now happens. We install full structured cabling and enterprise Wi-Fi across a site, size the broadband or leased line behind it to what the site actually needs, and can add 4G or 5G backup as a second route in.
SCG Solutions is part of SCG Together, the Southern Communications Group — a UK provider since 1965, 450-plus staff, and a Tier 2 ISP. Every client gets a named local director rather than an account queue. We install hosted cloud telephony on Evonex and on Gamma Horizon; on-premise NEC systems; and Microsoft Teams calling. Business mobiles on EE, O2 and Vodafone integrate with whichever you choose, and connectivity, cyber security, cloud hosting and business continuity sit alongside it, with 24/7 UK-based support.
How we help car dealerships
Calls that reach the right person
Hosted or on-premise telephony that sends a sales enquiry one way and a service booking another, across every site you run.
Cabling and connectivity site-wide
Full structured cabling and enterprise Wi-Fi from showroom to workshop, with broadband or a leased line behind it and 4G/5G backup available.
Mobiles for staff away from a desk
Business mobiles on EE, O2 or Vodafone, integrated with the phone system rather than sitting outside it as separate numbers.
A named director and 24/7 cover
One local director who knows your site, backed by 24/7 UK-based maintenance and support instead of a ticket in a queue.
Telephony across showroom and aftersales
One system covering sales, service, parts and any satellite premises, whether it sits in the cloud or on your own site.
- Hosted cloud telephony on Evonex or Gamma Horizon
- On-premise NEC phone systems
- Microsoft Teams calling via Evonex Teams Voice or Callable Direct Routing
- SIP trunking with number porting, so existing numbers come with you
- Business mobiles on EE, O2 and Vodafone, integrated with the phone system
- Several premises run as one system, with dialling between them by extension
- 24/7 UK-based maintenance and support
Connectivity, cabling and security
The infrastructure underneath the phones, from the cabling in the workshop to the protection around your customer records.
- Structured cabling in Cat5e, Cat6 and Cat6a, plus fibre
- Enterprise Wi-Fi for staff areas and for customers waiting on a service
- Superfast broadband (FTTC/FTTP) and Ethernet leased lines from 100Mbps to 100Gbps
- GSM 4G and 5G backup connectivity as a second route into the site
- IoT SIMs and data plans for equipment that needs a connection of its own
- Cyber security covering customer, finance and payment records
- Virtual data centres, colocation, hybrid cloud and cloud migration
- Business continuity and disaster recovery planning
Car Dealerships — Common Questions
Can several dealership sites share one phone system?
Yes. Hosted platforms such as Evonex and Gamma Horizon run multiple premises as a single system, so showroom, workshop and any satellite site dial each other by extension and calls can be routed between them. Where sites need linking at the network level, we can design that in as part of the same project.
We already have a phone system on site. Do we have to move to the cloud?
No. We install hosted cloud telephony and on-premise NEC systems, so the choice comes down to how the site works rather than what is fashionable. Hosted removes the on-site hardware and suits groups running several premises. The one hard deadline is the network underneath: the UK PSTN and ISDN network switches off in January 2027 and stop sell is already in force, so any remaining analogue or ISDN lines need a plan.
How do we keep sales staff reachable away from the desk?
Business mobiles are supplied on EE, O2 or Vodafone and integrated with the telephony rather than run as a separate estate, so a mobile is part of the same system instead of another number customers have to be given. How calls are routed to those mobiles is set up when the system is designed.
Who do we actually deal with when something goes wrong?
A named local director — one person who knows your site, not a call queue in another region. Behind them is 24/7 UK-based maintenance and support, and the wider group has been operating since 1965 with 450-plus staff.
Services for car dealerships
Where we cover car dealerships
Areas where car dealerships is part of the local economy and a director already covers it. Each page names who you would be dealing with.
Let's talk about your car dealerships setup
Tell us how many sites you run and how a sales call differs from a service booking, and we will work out what the phone system needs to do.