Hotel & Hospitality Telecoms Solutions

A hotel runs two businesses over one connection. Guests expect Wi-Fi that works in the room, streams on their own devices and lets them work if they need to. Meanwhile the property management system, the booking engine, the restaurant EPOS, card payments and the back office are all on the same line — and none of those can be allowed to slow down because the building is full of people watching video. Getting that separation right is most of the job.

So capacity and segregation come first. Ethernet leased lines from 100Mbps to 100Gbps or FTTP broadband provide the headroom, with GSM 4G/5G backup as a second route so check-in and card payments survive a circuit fault. Guest Wi-Fi is kept on its own network entirely separate from the PMS, EPOS and back office, and coverage is planned around the whole property — bedrooms, function rooms, bar, terrace and grounds — using enterprise access points, weatherproof where they sit outdoors, fed by structured cabling in Cat5e, Cat6 or Cat6a with fibre where distance requires it.

Room phones and reception run on Evonex or on Microsoft Teams calling, with SIP trunking and number porting keeping the number on every listing and booking confirmation. This is pressing: stop sell is in force and the PSTN and ISDN network switches off in January 2027, and hotels tend to have more analogue extensions than anyone has counted. Because the premises are open to the public, emergency alert broadcast supports Martyn’s Law preparedness, alongside CCTV, ANPR on car parks, cyber security and 24/7 UK-based support — with one named local director for all of it.