Switching business telecoms to SCG Solutions
Plan a move to SCG Solutions with a business telecoms switching checklist covering contracts, number porting, internet dependencies, testing and service handover.
Plan a move to SCG Solutions →Cloud Telephony
Cloud phone systems for UK businesses, from one office to a multi-site team. Compare hosted telephony, plan your number migration and get a quote built around the way you work.
Choosing a Cloud Phone System for Your Business
A cloud phone system, also called hosted telephony or hosted VoIP, runs the calling platform in a data centre rather than a PBX cabinet at your premises. Supported desk phones, computer apps and mobiles connect over the internet. That can bring office, remote and multi-site colleagues into one calling plan, with routing and greetings designed around who answers your customers.
SCG Solutions supplies Evonex and Gamma Horizon hosted telephone systems. Start with the calls you need to handle: reception, queues, transfers, reporting and people working away from a desk. Microsoft Teams integration, call recording and reporting applications depend on the platform, licences and configuration selected; the quote should identify what is included and what costs extra.
Before ordering, assess the busiest concurrent call count, upload and download headroom, latency, local network and what happens if the connection or power fails. A suitable broadband service may support your needs; a dedicated Ethernet circuit or backup connection may be appropriate where capacity, resilience or service commitments require it. Quality of Service on a local network does not guarantee quality across the public internet.
Plan number migration alongside the installation, not afterwards. We check porting eligibility, the current supplier details, contract commitments and the proposed cutover before agreeing the move. Your regional SCG Solutions director can coordinate requirements across your sites, so a local office and a UK-wide team can be considered together.
Why Businesses Choose Cloud Telephony
Clear Quote Components
Compare licences, equipment, installation and support together, including optional applications and contract terms.
Flexible
Work from anywhere with instant availability visibility. Add or remove team members without disrupting your service.
Choice of Handsets
From DECT phones to conference room systems, choose the hardware that fits your workspace.
Manage Team Activity
Oversee remote teams, monitor call activity and adjust routing, messaging and announcements in real time.
Simple Licensing
Clear, straightforward licensing with standard features included and optional advanced applications when you need them.
Rich Features
Call forwarding, simultaneous ringing, IVR queuing, DDI reporting and desktop control — all at your fingertips.
Business phone catalogue
Find the right phones for your system
Compare desk phones, Microsoft Teams devices, cordless handsets, conference phones and multi-cell infrastructure, then let SCG Solutions match the equipment to your users and sites.
Who we work with
We are independent of any single network or vendor, so the recommendation follows the requirement.
Telephony platforms
Hosted, on-premise or Microsoft Teams — the right answer depends on the building, not on what we prefer to sell.
Network and vendor names and logos are the trademarks of their respective owners, shown to describe the services SCG Solutions supplies.
The Options We Install
- Evonex hosted telephony — voice, video and messaging in one platform
- Gamma Horizon hosted phone systems, with reporting options to suit your call handling
- Microsoft Teams calling options, with licensing and number porting checked before the move
- SIP trunks, where you have an IP-capable PBX worth keeping
- NEC on-premise systems, where hosted is not the right answer
- Migration off PSTN and ISDN lines before the switch-off
Practical buying guidance
Plan the decision before requesting a quote
Use an SCG Solutions guide to gather requirements, avoid common compatibility assumptions and prepare a useful supplier conversation.
Cloud Telephony — Common Questions
What is cloud telephony?
Cloud telephony is a hosted business phone system: the calling platform runs in a data centre and supported phones or apps connect over the internet. You still need suitable connectivity, local network equipment and devices, but do not maintain the hosted PBX itself at your office.
How much does a business cloud phone system cost?
A useful quote separates user licences, handsets or headsets, installation, number porting, support and any new connectivity. Ask whether call allowances, reporting, recording and Teams integration are included or optional, and compare the contract term, one-off charges and VAT on the same basis. The right cost depends on your users, sites and requirements rather than a single headline price.
Which cloud telephony platforms do you install?
Evonex and Gamma Horizon. We compare the call flows, apps, reporting and integrations your team needs, then confirm the required licences and equipment. Features such as advanced reporting or Microsoft Teams integration should be checked against the proposed package rather than assumed to be included.
Can we keep our existing business phone numbers?
Often, but number porting must be checked with the relevant providers. Bring a current bill, the numbers and service address so eligibility and account details can be confirmed. Agree the cutover, routing and test plan before changing service, and do not cancel the old lines until your migration plan says it is safe to do so.
Will our internet connection cope with the calls?
Assess simultaneous calls rather than just staff headcount, alongside upload and download capacity, other traffic, latency, jitter and packet loss. The local network, Wi-Fi, power and backup arrangements matter too. Our VoIP bandwidth guide provides worked capacity examples; a connection assessment is still needed before selecting or changing service.
Can we use Microsoft Teams as the phone system?
Teams calling may be suitable through an Evonex Teams Voice option or direct routing, depending on your existing Microsoft environment and the proposed service. We check licences, calling features, supported devices and number migration before recommending a route. Teams integration is not automatically included with every hosted telephony licence.
Do we have to move before the PSTN switch-off?
BT plans to retire its PSTN by 31 January 2027; other providers may have different migration dates, so check your supplier's notice. Review analogue and ISDN services early, including alarm diallers, payment terminals or other equipment using a telephone line. Cloud telephony or SIP may suit voice calls, but each connected device needs its own compatibility and resilience check.
Plan your next step
Compare related options, check what needs to work together and prepare the details for a useful conversation.
- Check bandwidth for business calls →Assess concurrent calls, shared internet capacity, voice quality and backup before choosing a hosted phone system.
- Find your regional SCG Solutions director →Discuss your sites and local requirements with a named contact, including businesses with teams across the UK.
- Request a cloud phone system quote →Bring your user count, sites, existing numbers and contract dates so licences, equipment and migration can be scoped.
Explore Cloud Telephony in detail
Where we cover cloud telephony
We deliver this across the UK. These 8 are where a director is actually based — each page names who you would be dealing with, and what the local economy is made of.
Plan Your Business Cloud Phone System
Tell us your user and site count, how calls are answered, your current platform and contract dates. We can scope licences, equipment, connectivity and a practical migration plan.