SCG Group customer stories

Showing 11 of 11 customer stories

• Private equity

  Advent International

  Discover how SCG was able to help Advent International with a single solution for all their mobile users, standing out with our customer service & knowledge.

  The challenge

  Advent International needed one mobile arrangement for 142 users and a supplier able to support the estate consistently as requirements changed.

  The solution

  SCG consolidated the users under a single managed business-mobile solution, supported by a knowledgeable service team rather than separate network relationships.

  The outcome

  The relationship has continued for many years, with Advent highlighting responsive assistance and the team’s willingness to resolve requests beyond the expected level.

  Private equityBusiness Mobiles

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Hotel & hospitality

  Apollo Hotels

  See how SCG were able to help this 125-bed independent hotel in Basingstoke experiencing broadband connection issues which affected every area of business.

  The challenge

  When the hotel’s broadband was unexpectedly ceased, booking, payments, communications and guest Wi-Fi were affected, while multiple suppliers made fault ownership unclear.

  The solution

  SCG Service Protect provided one escalation point and an engineer who coordinated with the hotel’s IT and third-party suppliers to diagnose the wider service failure.

  The outcome

  The hotel received same-day engineering help and restored critical systems faster than it could have by pursuing each supplier separately.

  Hotel & hospitalityBusiness Continuity & Disaster RecoveryManaged Internet

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Professional services

  Britweb

  SCG was able to help Britweb, who needed a telephony system which supported remote working without additional workload or costs following the pandemic.

  The challenge

  COVID-19 made Britweb’s seven shared office handsets unusable for twelve staff and freelancers, leaving every customer call diverted through the managing director’s mobile.

  The solution

  SCG installed Evonex office headsets and mobile apps, restoring the familiar inbound message while letting staff answer, transfer and route calls from home.

  The outcome

  The new system was organised within weeks, gave the team more control and reduced Britweb’s previous telephony costs by approximately one third.

  Professional servicesCloud TelephonyEvonex Hosted Telephony

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Professional services

  Chaucer Group

  See how SCG was able to help Chaucer Group who, with over 300 full time employees UK-wide, needed flexibility in the management of their mobile contracts.

  The challenge

  Chaucer Group had more than 300 employees across the UK, each with a business mobile, and needed its contracts to keep pace with continuing growth and staff changes.

  The solution

  SCG provided flexible mobile management covering new connections, number reassignment, co-terminus contracts and individual moves between network operators.

  The outcome

  Chaucer gained a more manageable mobile estate and a dedicated UK support team focused on suitable solutions and prompt responses.

  Professional servicesBusiness Mobiles

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Construction & plant

  Crane & Lifting Services

  Explore our cloud-based phone system upgrade for Crane & Lifting Services, improving flexibility, professionalism and responsiveness across multiple business units.

  The challenge

  Three businesses shared one head office, but the legacy phone system could not provide distinct numbers, professional messaging or enough flexibility for mobile staff.

  The solution

  SCG implemented Cloud PBX with geographic numbers, voicemail-to-email, mobile twinning, a self-service portal, training and integration with the existing fibre connection.

  The outcome

  Each division now presents itself clearly, mobile employees remain reachable and the group can respond faster while adapting the system as requirements change.

  Construction & plantCloud Telephony

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Manufacturing

  Falcon Equine Feeds

  SCG were able to help Falcon Equine Feeds prevent future attacks on their telephone system after hackers racked up two years of call charges in two weeks.

  The challenge

  Attackers accessed Falcon Equine Feeds’ telephone system during storms and power cuts, generating more than £6,000 of calls—roughly two years of charges—in two weeks.

  The solution

  SCG VoiceSafe monitored the system, detected and blocked a further attack, and applied network and system controls intended to prevent vulnerable out-of-hours calling.

  The outcome

  SCG honoured the VoiceSafe commitment by covering the fraudulent call cost and left the company with proactive protection against a repeat incident.

  ManufacturingToll Fraud Protection

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Schools & education

  NCC Education

  Leading education provider, NCC Education, makes huge cost savings and improves working practices by adopting SCG’s Evonex hosted telephony solution.

  The challenge

  Following a reorganisation, NCC Education needed to reduce on-site hardware and replace a complex server-based phone system that fewer remaining employees knew how to manage.

  The solution

  SCG proposed an Evonex hosted system with simpler administration, direct departmental routing and additional call-handling features without installing more equipment on site.

  The outcome

  The hosted approach reduced cost and hardware, made day-to-day calling easier and gave the organisation more flexible working practices and support.

  Schools & educationCloud TelephonyEvonex Hosted Telephony

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Charity & not-for-profit

  North Devon Hospice

  North Devon Hospice were struggling with an outdated telephone system with faulty hardware & a range of different handsets leading to training difficulties.

  The challenge

  North Devon Hospice had faulty legacy equipment and inconsistent handsets across its head office, more than twelve charity shops and home workers, making training difficult.

  The solution

  SCG connected 96 extensions through one NEC platform, SIP trunks and a managed data architecture, creating consistent features and centralised management across every site.

  The outcome

  Staff received an easier, consistent calling experience with more features at effectively the same price, while overflow routing and shared management improved resilience.

  Charity & not-for-profitOn-Premise Telephony & NEC Phone SystemsPhone Systems Across Multiple Sites

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Legal & finance

  Partners Credit Union

  Due to the pandemic, Partners Credit Union Ltd needed a telephony solution which enabled an easy switch to homeworking with simple installation & training.

  The challenge

  Partners Credit Union moved from fully office-based working to homeworking, but its existing system could only divert every call to one number with no colleague transfers.

  The solution

  SCG remotely deployed Evonex desktop clients, provided virtual training and configured softphone, queue, presence, voicemail and recording features for the distributed team.

  The outcome

  Employees adopted the system quickly, gained efficient call handling from home and reported improved morale while retaining the flexibility for future office working.

  Legal & financeCloud TelephonyEvonex Hosted Telephony

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Retail

  Portway Domestic Appliances

  SCG helped Portway find a telephony solution with reduced call & line costs, whilst offering a better service to resolve technical issues & reduce downtime.

  The challenge

  As Portway grew, call and line costs rose, technical support was slow and recurring downtime prevented customers from reaching the sales team when it mattered.

  The solution

  SCG moved the calls and lines to a more cost-effective service and supplied an expandable NEC Aspire system linking office and field-based teams.

  The outcome

  Portway reduced ongoing telecoms costs, improved reliability and gained a phone platform able to expand alongside its sales and warehouse operation.

  RetailOn-Premise Telephony & NEC Phone Systems

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)

• Leisure

  Water Babies

  Water Babies struggled with a difficult telephone system with poor levels of support, causing delays in operational start-up, missed calls & lost clients.

  The challenge

  Rapid franchise growth exposed an awkward head-office phone system, incompatible supplier arrangements and weak support, leading to delayed franchise launches, missed calls and lost clients.

  The solution

  SCG installed an NEC switchboard and designed a franchise-wide system integrated with Water Babies’ CRM, then managed the network as one enterprise.

  The outcome

  New franchises became quicker to launch, calls and customer records worked together, and one support contact handled maintenance and group-wide changes efficiently.

  LeisureOn-Premise Telephony & NEC Phone SystemsManaged IT Services

  SCG Group customer story · Originally published by SCG Connected

  View the full SCG Group case study (opens on the SCG Connected website)