Evonex Hosted Telephony

Yes. Existing geographic numbers port across to Evonex, so your customers carry on calling the number they already have and nothing printed becomes wrong. Porting is paperwork rather than technology — the usual cause of delay is details on the request not matching what your current supplier holds, which is why we check them against your bill rather than asking you to recall them.

Yes. Evonex has native Teams integration, so you can check presence, manage contacts and place calls without leaving Teams. Whether that is the right route depends on whether your staff genuinely live in Teams all day — where they do it removes an application from their screen, and where they do not it adds a licence for a benefit nobody uses.

No. Evonex runs on softphones and mobile apps as well as desk phones, so you can start with the devices your team already uses and buy handsets later for whoever genuinely wants one. In practice most businesses end up with a mix — desks that take calls all day get a physical phone, and everybody else uses the app.

Yes — they are two names for the same thing. The phone system lives in the provider’s data centre rather than in a cupboard at your office, and you reach it over your internet connection.

Effectively, yes. Hosted PBX is the older term for the same arrangement: the private branch exchange that used to sit in a cupboard on your premises is run as a service instead. The practical difference from the old model is that upgrades, resilience and capacity stop being things you buy hardware for and start being things included in what you already pay.

A business-grade internet connection with enough headroom for your concurrent calls, and a network that can prioritise voice traffic. We check both before install — that is usually the difference between good and poor call quality.

Yes — VoicePro produces bespoke recordings for your auto attendant, on-hold and out-of-hours messages, with a large library of professional voices, languages and licence-free music to draw on. It saves recording them yourself and keeps out-of-hours messaging current.

A range of Cisco desk phones with colour displays and 4 to 10 programmable line keys, expansion modules where someone needs more keys, DECT handsets covering roughly 50m indoors and 300m outdoors with up to 8 handsets per base, conference units, and a video-capable option. Plus softphone and mobile apps if you would rather not have hardware at all.