Teams Managed Support
Expert, ongoing support for your Microsoft Teams environment — proactive monitoring, configuration and priority assistance whenever you need it.
Request a quoteKeep Teams Running Smoothly
Get expert, ongoing support for your Microsoft Teams environment. From user onboarding and policy configuration to troubleshooting and optimisation, our Teams specialists ensure your platform runs smoothly.
Proactive monitoring, regular health checks and priority support mean issues are resolved before they impact your business. Focus on collaboration — we will handle the technology behind it.
What this covers is the layer Microsoft does not. Microsoft supports the platform; it does not know your policies, your call routing, your permissions or why a particular team was configured the way it was two years ago. A managed service holds that context, which is the difference between a ticket that is resolved and one that is answered correctly and generically.
The recurring work is smaller and duller than the feature list implies, and it is where the time actually goes: people joining and leaving, permissions after somebody changes role, shared mailboxes, guest access to external organisations, and devices that stop authenticating. None of it is difficult. All of it lands on somebody, and in most small businesses that somebody is doing another job.
What's Included
Proactive Monitoring
Continuous monitoring of your Teams environment with regular health checks, so potential issues are identified and resolved before they affect your users.
Expert Configuration
From policies and permissions to call routing and compliance settings, our specialists configure Teams to match your exact business requirements.
Priority Support
A 4-hour response SLA rather than a position in a general queue, direct to Teams specialists — so an issue that stops people calling is picked up the same working day.
Who we work with
We are independent of any single network or vendor, so the recommendation follows the requirement.
Network & security
We build on the platform that fits the requirement rather than the one we happen to stock.
Fortinet
Palo Alto
Ubiquiti
Forcepoint
Network and vendor names and logos are the trademarks of their respective owners, shown to describe the services SCG Solutions supplies.
What the Support Covers
- A 4-hour response SLA on Teams voice issues
- User activation and licence changes
- Call flow configuration — queues, routing and out-of-hours
- DDI adjustments as people and teams move
- Fault diagnosis with Callable
- UK-based specialists who work on Teams voice daily
Teams Managed Support — Common Questions
Is this the same as Microsoft support?
No. Microsoft supports the platform itself; we support your configuration of it — the policies, permissions, call routing and the reasons behind them. That context is the whole difference, because a generically correct answer about Teams is frequently the wrong answer for how your organisation has it set up, and reconstructing that on every call is what makes support slow.
Does it cover call routing and compliance settings?
Yes. Policies, permissions, call routing and compliance configuration are all in scope, along with the recurring administrative work that actually consumes the time — joiners and leavers, permissions after a role change, shared mailboxes and guest access. None of it is difficult; the value is that it stops landing on somebody who is employed to do something else.
What response time do we get?
A 4-hour response SLA on Teams voice issues. That is a commitment to picking the issue up, not a queue position — and it is the difference between this and raising a ticket with Microsoft, who support the platform but not how your call flows, DDIs and queues are configured for your business.
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Get Teams Support
Let our Microsoft Teams specialists take the complexity off your hands with fully managed support and proactive care.