Microsoft Teams Calling with Fuse 2

One Platform. Every Call.

If your team already uses Microsoft Teams for chat, video and file sharing, why run a separate phone system? Our Fuse 2 platform integrates full telephony into Teams — so every call, every contact and every feature lives in one place.

Keep your existing numbers, eliminate expensive hardware, and give every team member a seamless calling experience — whether they are in the office, at home or on the move.

The decision worth making carefully is not whether to put calling in Teams but which route to take, because there are two and they cost differently. Direct Routing uses Microsoft Phone System licences you either already hold or have to buy; an operator-connected route provides the calling without them. Which is cheaper depends entirely on your existing Microsoft agreement, so it is a question to answer from your licence position rather than from a price list.

It is also worth asking honestly whether everybody needs it. Teams calling suits people who are already in Teams all day and want one fewer application open. It suits a busy reception desk far less well — handling several calls at once, transferring quickly and seeing who is free is still done better on a phone system built for it, and a great many businesses end up running both rather than choosing.