Cloud Telephony in Clevedon

What is different about cloud telephony in Clevedon

Hospitality and leisure along the North Somerset coast run a year that is not flat, and the phone system is where that shows. A hotel or venue in Clevedon, Portishead or Weston takes a season of bookings through a handful of months, and the setup that copes in August is expensive in February. Sizing for the peak and paying for it all year is the usual arrangement and it is avoidable.

Out-of-hours is the second thing worth getting right here. A booking enquiry at nine in the evening is real revenue, and an answerphone that says the office is closed loses it. Routing that sends evening and weekend calls to a duty mobile, with a message that says when somebody will ring back, costs nothing and is the difference between a booking and a competitor.

Questions we get asked in Clevedon

Our trade doubles in summer. Can the phone system follow that?

It should. Licences and call capacity can be added for the season and dropped afterwards, and calls queue with a message rather than returning an engaged tone at the busiest hours. The alternative most venues run is sizing for August and paying for it in February, which is the expensive version of this problem.

We get booking calls in the evening. What is the sensible way to handle those?

Route them rather than let them hit an answerphone. Evening and weekend calls can go to a duty mobile, or to a message that states when somebody will call back and takes the number. An enquiry at nine in the evening is a real booking, and "we are closed" is the message a competitor benefits from.