Cloud Telephony in Aberdeen
A hosted cloud telephony solution that puts you in control — call, message and collaborate from anywhere, on any device.
What is different about cloud telephony in Aberdeen
Aberdeen businesses lose calls to a pattern that barely exists elsewhere: the person the caller wants is offshore, on a rotation, or driving between Dyce and Portlethen, and the main line rings out at the exact moment somebody is trying to place work. A cloud system fixes that with routing rather than headcount — calls hunt across whoever is onshore this week, and a rota change is a setting rather than an engineer visit.
The energy supply chain also brings a documentation requirement that a small office does not expect. Where a client contract asks for calls to be recorded, what matters is not the recording but the retention period, who can retrieve it and whether you can evidence both. We would rather set that to your policy at install than have you discover the defaults during an audit.
Who you would be dealing with
John Willis and John Otto cover Aberdeen and Dyce, Westhill, Portlethen — so cloud telephony here is arranged by somebody you can meet rather than an account team you never see.
Questions we get asked in Aberdeen
- Half our team is offshore at any time. How should the main number be answered?
- By a hunt group that follows who is actually onshore, rather than a fixed list that goes stale every rotation. Calls try the people available this week and fall to a shared mailbox or a mobile rather than ringing out. Changing the rota is an admin change on our side, not an engineer visit.
- A client contract asks us to record calls. What do we need to have in place?
- A retention period set to your own policy rather than a supplier default, storage in a named UK region, an access log showing who retrieved what, and an export somebody auditing you can actually use. Keeping everything indefinitely is the common default and it increases your exposure rather than reducing it.
Ready to Move to the Cloud?
Tell us how many people need a phone, how your calls come in and what you are connected with today, and we will tell you which platform fits and what moving involves.
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