SCG Aberdeen — Business Telecoms & IT

It is one of the things cloud telephony genuinely solves. An extension lives on a mobile app as well as a desk phone, so a direct dial follows the person rather than the building, and calls made back out show the office number instead of a personal mobile. When someone rotates offshore, the same number routes to a colleague or a team, so a client call never lands in a voicemail box nobody is watching.

No, and it is the more common arrangement here. One cloud phone system covers every site regardless of where they are, with internal dialling between them and a single set of call routing rules. SCG operates UK-wide, so sites in the central belt or further south are covered on the same account — John Willis stays your point of contact for all of them rather than handing each site to a different region.

Yes. John Willis and John Otto look after Aberdeen & the North East of Scotland, working with businesses across Aberdeen, Dyce, Westhill, Portlethen and Aberdeenshire. SCG Solutions operates UK-wide, so sites you run outside Aberdeen City are covered too — your local director stays the point of contact for all of them.

John Willis and John Otto — directors at SCG Solutions. You get a named person on 0330 175 7670 rather than a ticket queue, and the same person stays with the account after it is installed rather than handing you to a support desk that has never seen your setup.

Cloud telephony and Microsoft Teams calling, business internet from broadband to leased lines, business mobiles across every major UK network, and network security — with IT support, cloud hosting and business continuity behind them. Around Aberdeen that most often means manufacturing, logistics and legal & finance. Buying sits with the Southern Communications Group, so a business here prices like a national account while dealing with someone local.

They stop working. The UK's PSTN and ISDN network closes in January 2027, so any line still running on it has to move to IP before then. Your existing Aberdeen numbers port across, so customers carry on dialling what is already on your signage and stationery. Sites around Altens Industrial Estate and Bridge of Don compete for the same engineers as everywhere else, and slots get scarce closer to the deadline, so early is cheaper than late.