Cloud Telephony in Dundee

What is different about cloud telephony in Dundee

Dundee and Tayside give us two very different callers. Schools and colleges have a switchboard that is quiet for most of the day and overwhelmed for twenty minutes at the start of it, which is a queueing problem rather than a staffing one — callers want a position and a callback, not an engaged tone. Manufacturers on the estates want the opposite: fewer, longer calls that must not drop.

Term-time working is the local wrinkle worth planning for. A phone system sized for a full site in October is being paid for through the summer, so licence counts that can come down as well as up matter more here than they would for a business with a flat year. It is worth asking that question before signing rather than at the first renewal.

Questions we get asked in Dundee

Our phones are unusable for the first twenty minutes of the day. What helps?

Queueing rather than more handsets. Callers hear their position and can request a callback instead of holding, overflow routes to whoever is free elsewhere in the building, and you get a report showing how many gave up and when. That usually shows the problem is narrower than it feels — twenty minutes, not all morning.

Can licence numbers drop over the summer and come back in September?

That depends on the contract rather than the technology, so it is worth agreeing before you sign. The platform itself has no problem with it. What you want written down is whether the count can fall as well as rise mid-term, because for a term-time organisation that flexibility is worth more than the headline rate.