Switching business telecoms to SCG Solutions
A supplier change should start with an inventory, not a cancellation request. Use this guide to prepare a move of business phones, connectivity or mobiles to SCG Solutions without overlooking the services your team depends on.
Start with the services, not just the bill
Put each phone number, internet connection, mobile account and site on one list. Record the supplier, account reference, contract end date, notice requirements and the person authorised to approve a change. A bundled invoice can hide separate agreements, so do not assume that moving one service also moves everything attached to it.
Add the things that do not look like phones: alarm signalling, lift emergency calls, payment terminals and remote access. Ask the equipment maintainer what connection each needs. SCG Solutions can discuss the communications requirement, but the specialist maintainer should confirm compatibility and any safety-related change.
Confirm number porting before ending a service
Ofcom sets rules for number portability and switching. For a business migration, confirm which numbers are moving, the required authorisation and the process for the exact services involved. Do not assume that guidance for a single residential broadband switch applies unchanged to a multi-site business contract.
Ask for a written sequence covering the new service, number transfer and closure of the old account. Avoid cancelling a number you intend to retain before the receiving provider has confirmed that sequence. Keep recent bills available for account checks, but never put passwords or porting authorisation codes into a public enquiry form.
Sources for this section: Ofcom — number portability
Check the connection and rebuild the call flow
Map what happens when a customer calls: opening hours, reception, queues, overflow, voicemail and out-of-hours messages. Include remote workers and any calls that must ring several sites. A list of extensions is not enough to reproduce how the business operates.
Check the internet service, router, local network, handset power and backup arrangements that the proposed phone system will use. Agree what happens if connectivity or mains power fails, and test that plan. Do not treat a headline connection speed or a product feature as proof that the complete installation will work.
Agree cutover, acceptance and ownership
Choose a change window with the people who answer calls and manage the sites. Document dependencies, supplier lead times and the contingency for a delayed transfer. A zero-downtime promise is not a substitute for an agreed plan; the practical aim is to reduce disruption and make recovery responsibilities clear.
Test incoming and outgoing calls, caller ID, routing, voicemail and the devices people actually use. Ask the provider how emergency calling and location details are configured. Record who signs off the work, who handles an urgent fault and which charges remain on the old account. Keep the agreed service scope with the handover notes.
What are you moving?
Use the scope of the change to decide which evidence to gather before requesting a quote.
| Change | Bring to the discussion | Confirm before cutover |
|---|---|---|
| Phone system | Number list, current call flow, users and sites | Porting sequence, routing tests, emergency calling and support ownership |
| Internet connection | Installation address, existing circuit, critical applications | Delivery dependencies, router changes, backup and acceptance checks |
| Business mobiles | Numbers, networks, renewal dates and device requirements | Account authority, transfer process, coverage and device configuration |
Your SCG telecoms switching checklist
Prepare a useful brief before committing to a supplier change.
- Inventory services, numbers, sites and account owners.
- Check each agreement for renewal, notice and termination terms.
- Identify alarms, lifts, payment terminals and other specialist equipment.
- Confirm the number-transfer and cancellation sequence in writing.
- Document call flows, remote users and out-of-hours behaviour.
- Agree the change window, contingency and acceptance tests.
- Keep the support contacts, scope and final account checks together.
Related services and next steps
Switching business telecoms to SCG Solutions — common questions
Can I keep my business number when moving to SCG Solutions?
Number portability is supported by Ofcom rules, but the receiving provider must confirm the process and feasibility for your numbers and services. Supply a number inventory and account details through the agreed secure channel before cancelling an existing service.
Do I have to move every service at the same time?
Not necessarily. Different contract dates and dependencies may make a phased migration more suitable. Ask SCG Solutions to scope phones, connectivity and mobiles separately, then agree the order of work.
Does this guide promise a disruption-free migration?
No. Transfer dependencies and delivery dates vary. A written migration plan, acceptance tests and a contingency reduce uncertainty but do not guarantee zero downtime.
Plan your move with SCG Solutions
Tell us the services you want to move, the sites involved and your target date. Do not send passwords or sensitive account documents in the enquiry form; we can agree a secure way to exchange them.
Discuss a telecoms switch