Managed IT Solutions
An outsourced IT department run by SCG: round-the-clock UK support, proactive monitoring and backups you can actually restore from.
Request a quoteIT that is watched, not just fixed
Managed IT means the whole job sits with us: the help desk your staff ring, the patching nobody gets round to, the backups, and the monitoring that notices a problem before anyone reports it. You keep a named local director as your point of contact rather than a ticket queue and a different engineer every time. It can run as a complete outsourced IT department, or alongside an in-house team that needs cover for the parts it cannot reach.
Reliability rests on backup you can restore from quickly. Hardware failure, a power loss and a ransomware event all end the same way, with data pulled back from off-site copies held in data centres built to survive fire and power loss, staffed and secured around the clock. Security runs continuously rather than at review time, with a live threat team watching year-round and techniques such as ransomware canaries and persistent-foothold detection used to catch an intruder who is already past the perimeter. Neither is worth much without visibility, so every networked device is inventoried, monitored and reported on, down to its patch status.
How it works day to day
Unlimited 24/7 help desk
Your staff contact UK support directly, as often as they need, for anything from installing new software to a machine that will not log in. No rationing of calls and no waiting for office hours.
Live threat monitoring
A security team watches your estate 24/7/365, using ransomware canaries and persistent-foothold detection to find attackers who are already inside rather than only those testing the edge.
Backup and rapid restore
Your data is copied off-site to facilities designed to keep running through a physical incident, so a failed server or an encrypted file share becomes a restore rather than a rebuild.
Who we work with
We are independent of any single network or vendor, so the recommendation follows the requirement.
Network & security
We build on the platform that fits the requirement rather than the one we happen to stock.
Fortinet
Palo Alto
Ubiquiti
Forcepoint
Network and vendor names and logos are the trademarks of their respective owners, shown to describe the services SCG Solutions supplies.
What managed IT covers
- A full outsourced IT department, or extra capacity beside your own team
- A help desk your staff can ring at any hour, with no cap on calls
- 24/7/365 proactive threat monitoring, watched by people rather than alerts alone
- Ransomware canaries and persistent-foothold detection
- Cloud backup in secure data centres, with rapid restore
- Remote monitoring of every networked device, day and night
- Proactive maintenance that clears faults before they stop work
- Full inventory and audit of networked devices
- Patch and security status tracked across the whole estate
Managed IT Solutions — Common Questions
What is the difference between managed IT and ordinary IT support?
Ordinary support waits for something to break and then fixes it. Managed IT adds the continuous half of the work - monitoring every networked device, keeping software patched, running backups and watching for threats around the clock - so fewer faults ever reach the point where someone has to raise a ticket.
Do we have to hand over all of our IT?
No. It can run as a complete outsourced IT department, or cover only the parts an in-house team cannot reach, such as out-of-hours support, security monitoring, backup or device management. The scope is agreed to fit the business and adjusted as requirements change.
How does managed IT help against ransomware?
In two ways. Detection comes from continuous monitoring by a live threat team, using ransomware canaries and persistent-foothold detection to spot an attack in progress; recovery comes from cloud backups held in secure data centres, which can be restored quickly if files are encrypted.
More IT & Cloud Services
Talk to a named local director
Tell us what your IT looks like now and where it hurts. You will deal with one local SCG director who stays with your account instead of a call queue, and who can bring in connectivity, cloud and security from the same group when you need them.