Business Telecoms & IT in Tees Valley

With the telecoms and IT around it, yes — connectivity, phones, networks and coverage across large sites. What we would not claim is competence in process control or plant systems, which are a specialist field with their own suppliers. Where a requirement crosses into that, saying so is more useful than improvising, and we would.

It has to cover the hours you actually operate rather than office hours, which is worth agreeing before anything else. Monitoring runs continuously, so a circuit that drops at two in the morning is already being worked on rather than reported at eight. Your own routing should also put a fault call to somebody on shift rather than a daytime voicemail.

We work across Tees Valley generally, and we have pages for Middlesbrough, Hartlepool, Stockton-on-Tees and Redcar because those are the places we are most often in. Rich Williams is based in Bolton and covers the county. If your town is not listed it does not mean we cannot help — it means nobody has written that page yet, so ring and ask.

Rich Williams, directly, on 01204 565275. Not an account queue and not a different person each time. Behind that sits the Southern Communications Group — the carrier relationships, the buying power and a support desk that runs around the clock — so a small business in Tees Valley is priced inside a national account while dealing with someone local.

Cloud telephony and Microsoft Teams calling, business internet from broadband to leased lines, business mobiles across every major UK network, and network security — with IT support, cloud hosting and business continuity behind them. What that looks like in practice varies a lot across Tees Valley, which is why each town has its own page rather than one county-wide answer.

Yes, and it is usually cheaper as well as simpler. One cloud phone system spans every site with internal dialling between them, one bill rather than several, and calls that can be answered at whichever site has someone free. Multi-site is the case where the group buying power tells most, because you are pricing several connections and licence counts at once rather than one.