Cloud Telephony in Merseyside
Hosted phone systems that work wherever your team does.
Explore serviceBusiness Telecoms & IT in Merseyside
SCG Solutions covers Merseyside through Rich Williams, based in Bolton. IT support, cyber security, cloud telephony, connectivity and business mobiles, backed by the Southern Communications Group.
Talk to us about MerseysideGeneral enquiries Mon–Fri, 9am–5pm · Fault reporting 24/7/365
Business in Merseyside
Merseyside runs on the river and on what has grown around it. Liverpool has the port and freeport at Seaforth handling container and bulk traffic, life sciences in the Knowledge Quarter, creative and digital firms in the Baltic Triangle, and a visitor economy nothing else quite matches. St Helens built on glass and still manufactures it, with distribution using the M62 and the position between Liverpool and Manchester. Converted historic buildings and large industrial premises in the same county.
Towns we cover in Merseyside
Each one has its own page — the local business landscape, who covers it and the questions that come up there.
What we do for Merseyside businesses
Microsoft Teams Calling in Merseyside
Turn Teams into your business phone system.
Explore serviceManaged Internet in Merseyside
Leased lines, broadband and connectivity that stay up.
Explore serviceIT Support in Merseyside
Managed IT support, Microsoft 365, device monitoring and recoverable backups.
Explore serviceBusiness Mobiles in Merseyside
Flexible mobile plans across every major UK network.
Explore serviceCyber Security in Merseyside
Managed EDR, Microsoft 365 security, firewalls and Cyber Essentials readiness.
Explore serviceYour contact for Merseyside
Rich Williams covers Merseyside from Bolton. One named person, reachable directly.
Merseyside — common questions
Liverpool has a big visitor and events economy. What does that need?
Capacity designed for the peak rather than the average, because the average is misleading in a city where an event fills every hotel and restaurant on the same night. Calls need to queue rather than engage, guest Wi-Fi needs separating and capping so a full house does not slow the booking system, and reporting matters so next year is staffed from evidence.
Nobody at SCG is based on Merseyside. Is that a problem?
It is a fair thing to weigh. Merseyside is covered from Bolton, which is a genuine drive rather than a token one, and we would rather state that than imply a Liverpool office. Most support is remote and resolves faster that way; where a survey or an install needs somebody there, they come. If having a supplier in the city matters more, that is legitimate.
Do you cover the whole of Merseyside?
We work across Merseyside generally, and we have pages for Liverpool, Birkenhead, St Helens and Southport. Rich Williams is your primary contact, based in Bolton. Coverage and installation options are checked for your sites; if your town is not listed, send us the postcode and requirements.
Who would I actually be dealing with in Merseyside?
Rich Williams, based in Bolton, on 01204 565275. Your named contact helps scope the requirements and coordinate the appropriate service teams within the Southern Communications Group. Support arrangements and responsibilities are confirmed for the services you choose.
What does SCG Solutions do for businesses in Merseyside?
IT support, cyber security, cloud telephony and Microsoft Teams calling, business internet from broadband to leased lines, and business mobiles. The right scope depends on your users, sites and existing systems. The town pages describe more of the local context across Merseyside.
We have sites in more than one Merseyside town. Can that be one system?
A shared cloud phone system can link your sites, route calls between available teams and let people work across locations. We review connectivity, user licences, number-porting requirements and the support scope together. Any costs or savings are confirmed in the proposal rather than assumed.
The 2027 switch-off affects Merseyside too. Openreach plans to retire its traditional phone network by 31 January 2027. Check your phone lines, alarms and payment terminals, and plan the move with your provider.
Read about the switch-offTalk about IT, security and telecoms in Merseyside
Tell us what needs to improve. We'll discuss the services, scope and next steps before you make a decision.
- Site postcodes and current services
- User, device and location numbers
- Renewal dates, moves and priorities