Business Telecoms & IT in Montrose

Documentation above all — segmentation, monitored firewalls, controlled and reviewed access, and evidence of what is configured rather than what was intended. Regulated manufacturing audits thoroughly and repeatedly, and building to that from the start costs far less than reconstructing the picture before an inspection.

Yes, and it is worth doing rather than running two. One system with different call handling for each side — round-the-clock routing where the port operation needs it, normal hours where it does not — on one bill. The two halves need different designs underneath but not different suppliers.

It removes the assumption of a working day, which most standard configurations are built on. Work arrives with vessels rather than at nine, so routing has to follow a rota and the out-of-hours fallback has to reach somebody genuinely on duty rather than a mailbox nobody opens until morning. It is also worth reporting overnight call volume separately, because it is nearly always undercounted.