Business Telecoms & IT in Tyne and Wear

It is, and we would rather say so than pretend otherwise. Tyne and Wear is covered from Bolton, which is a genuine journey, so this is a relationship that works because most of it is remote — support, changes and monitoring, which is where the vast majority of the work happens. For a survey or an install somebody comes; for a weekly problem, distance would be a real objection.

Almost certainly segmentation before anything else — keeping machines, visitors and finance systems off the same flat network — because that is what customer questionnaires increasingly ask about and it is usually configuration rather than new hardware. After that, coverage on the floor, which is a survey job rather than a specification job.

We work across Tyne and Wear generally, and we have pages for Newcastle upon Tyne, Sunderland and Gateshead because those are the places we are most often in. Rich Williams is based in Bolton and covers the county. If your town is not listed it does not mean we cannot help — it means nobody has written that page yet, so ring and ask.

Rich Williams, directly, on 01204 565275. Not an account queue and not a different person each time. Behind that sits the Southern Communications Group — the carrier relationships, the buying power and a support desk that runs around the clock — so a small business in Tyne and Wear is priced inside a national account while dealing with someone local.

Cloud telephony and Microsoft Teams calling, business internet from broadband to leased lines, business mobiles across every major UK network, and network security — with IT support, cloud hosting and business continuity behind them. What that looks like in practice varies a lot across Tyne and Wear, which is why each town has its own page rather than one county-wide answer.

Yes, and it is usually cheaper as well as simpler. One cloud phone system spans every site with internal dialling between them, one bill rather than several, and calls that can be answered at whichever site has someone free. Multi-site is the case where the group buying power tells most, because you are pricing several connections and licence counts at once rather than one.