Cloud Telephony in Tyne and Wear
Hosted phone systems that work wherever your team does.
Explore serviceBusiness Telecoms & IT in Tyne and Wear
SCG Solutions covers Tyne and Wear through Rich Williams, based in Bolton. IT support, cyber security, cloud telephony, connectivity and business mobiles, backed by the Southern Communications Group.
Talk to us about Tyne and WearGeneral enquiries Mon–Fri, 9am–5pm · Fault reporting 24/7/365
Business in Tyne and Wear
Tyne and Wear is a services and manufacturing economy in transition. Newcastle is the commercial centre with a digital and software cluster around the Quayside and Newcastle Helix, financial services, two universities and subsea engineering along the Tyne. Sunderland is built around automotive manufacturing and the supply chain feeding it, now extending into battery production, with a software sector and a working port. Just-in-time suppliers and technology firms, where an outage costs a delivery window rather than an afternoon.
Towns we cover in Tyne and Wear
Each one has its own page — the local business landscape, who covers it and the questions that come up there.
What we do for Tyne and Wear businesses
Microsoft Teams Calling in Tyne and Wear
Turn Teams into your business phone system.
Explore serviceManaged Internet in Tyne and Wear
Leased lines, broadband and connectivity that stay up.
Explore serviceIT Support in Tyne and Wear
Managed IT support, Microsoft 365, device monitoring and recoverable backups.
Explore serviceBusiness Mobiles in Tyne and Wear
Flexible mobile plans across every major UK network.
Explore serviceCyber Security in Tyne and Wear
Managed EDR, Microsoft 365 security, firewalls and Cyber Essentials readiness.
Explore serviceYour contact for Tyne and Wear
Rich Williams covers Tyne and Wear from Bolton. One named person, reachable directly.
Tyne and Wear — common questions
Newcastle is a long way from Bolton. How does that actually work?
It is, and we would rather say so than pretend otherwise. Tyne and Wear is covered from Bolton, which is a genuine journey, so this is a relationship that works because most of it is remote — support, changes and monitoring, which is where the vast majority of the work happens. For a survey or an install somebody comes; for a weekly problem, distance would be a real objection.
We are a manufacturer in Newcastle upon Tyne or Gateshead. What would you actually recommend?
Almost certainly segmentation before anything else — keeping machines, visitors and finance systems off the same flat network — because that is what customer questionnaires increasingly ask about and it is usually configuration rather than new hardware. After that, coverage on the floor, which is a survey job rather than a specification job.
Do you cover the whole of Tyne and Wear?
We work across Tyne and Wear generally, and we have pages for Newcastle upon Tyne, Sunderland and Gateshead. Rich Williams is your primary contact, based in Bolton. Coverage and installation options are checked for your sites; if your town is not listed, send us the postcode and requirements.
Who would I actually be dealing with in Tyne and Wear?
Rich Williams, based in Bolton, on 01204 565275. Your named contact helps scope the requirements and coordinate the appropriate service teams within the Southern Communications Group. Support arrangements and responsibilities are confirmed for the services you choose.
What does SCG Solutions do for businesses in Tyne and Wear?
IT support, cyber security, cloud telephony and Microsoft Teams calling, business internet from broadband to leased lines, and business mobiles. The right scope depends on your users, sites and existing systems. The town pages describe more of the local context across Tyne and Wear.
We have sites in more than one Tyne and Wear town. Can that be one system?
A shared cloud phone system can link your sites, route calls between available teams and let people work across locations. We review connectivity, user licences, number-porting requirements and the support scope together. Any costs or savings are confirmed in the proposal rather than assumed.
The 2027 switch-off affects Tyne and Wear too. Openreach plans to retire its traditional phone network by 31 January 2027. Check your phone lines, alarms and payment terminals, and plan the move with your provider.
Read about the switch-offTalk about IT, security and telecoms in Tyne and Wear
Tell us what needs to improve. We'll discuss the services, scope and next steps before you make a decision.
- Site postcodes and current services
- User, device and location numbers
- Renewal dates, moves and priorities