Who is the ideal customer?
Rich Williams, SCG Solutions director, on the partner programme. 1m 7s
Anyone from a single user to a large estate, with a sweet spot around owner-managed businesses of 5 to 100 users — where decisions are quick and relationships build fast.
Captions are on the player, and the full transcript is below.
Transcript
What Rich says in the clip, word for word.
Who is the ideal customer? Again, one of the benefits of working with SCG is that SCG help one-person businesses, they help thousand-person businesses, and really anything in between. Because every single person at SCG gets treated with the same respect, if you like, that everyone gets an account manager, every call gets answered within four rings.
So it's really, really important in terms of the level of customer service. So coming back to the ideal customer, it's really not one-size-fits-all. I would probably say, if you were going to truly ask me on it, is probably manager-owned businesses. So that's usually probably from about five users all the way up to probably 100, where they can make a decision relatively quickly.
And we love to work with those individuals because we can build a partnership with those over time. But that said, anyone from a one user business all the way up to 1,000 user business, SCG can absolutely help.
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