Who delivers once a deal closes?
Rich Williams, SCG Solutions director, on the partner programme. 1m 4s
It is consultative and partner-led. You own the relationship and discovery, and SCG steps in on design, provisioning and long-term support — so customers are looked after from onboarding through to renewal.
Captions are on the player, and the full transcript is below.
Transcript
What Rich says in the clip, word for word.
Who delivers the services once a deal is closed? That's what I love about working with SCG because like lots of entrepreneurs like myself is often we're sales focused, we're building relationships, we've got great contacts within the industry, we build our networks so we can help a customer find that solution, understand their requirements, bring in other experts from SCG to make sure we get the absolute right requirement.
We just don't sell anything to anyone. We want to make sure the right solution is for that customer and then what we do is we take them through the process. So we find that right solution, we take them through the provisioning process, we get them active over time to make sure they've got the right solution at the right point and then what we can do is then service that customer over the first six months, 12 months, 24, 36, however long they'd like to work with us.
Many, many customers I still have from seven years ago when we first signed them up. That is really, really powerful. We take care of them from start all the way through to finish.
More answers
- How long does it take to become profitable?The Opportunity
- What sales trajectory can you build?The Opportunity
- How flexible is the model?The Model & Your Freedom
- What can partners sell?The Model & Your Freedom
- Who is the ideal customer?The Model & Your Freedom
- What would you do differently if starting again?The Model & Your Freedom
Thinking about becoming an SCG partner?
The full picture — what it costs, what you sell, what support you get — is on the partner page, with every one of these answers filmed.
